Gippsland Water acts to correct bill error

GIPPSLAND Water customers in Sale will be re-issued with accounts after some were issued an account with incorrect billing period dates.

Gippsland Water general manager customer service and communications Paul Clark said Gippsland Water had taken immediate steps to correct this mistake and would be reissuing accounts.

“Gippsland Water apologises for the mistake and would like to reassure customers that this is an isolated incident that has affected only a small number of customers,” he said.

“For the majority of affected customers, the only thing that will change is the billing period dates on their account.

A small number of affected customers receiving rebates will see a slight reduction in the cost of their corrected bill.

“This comes about as a result of a three month rebate having been applied, rather than the normal four month rebate.”

Mr Clark said Gippsland Water would write directly to all affected customers, providing a corrected account.

“We have extended payment dates so our customers have additional time to pay,” he said.

“We are also in the process of phoning those customers receiving rebates that inadvertently overpaid their account with an offer to refund, or adjust their next account for the amount overpaid.”

Mr Clark said Gippsland Water distributed bills every four months so meter reading costs were kept to a minimum and in doing so, contained customer costs.

Customers under financial stress can phone 1800 050 500.