Telstra’s upgrade of the Sale mobile base station

Telstra's upgrade of the Sale mobile base station, as part of a capacity upgrade starting June 24, will bring temporary disruptions. Photo: Contributed

From Monday, June 24 – Friday, July 12, 2024, Telstra will begin upgrading its mobile base station in Sale to bring improved capacity, however these works will require some temporary service disruptions or reduction in mobile coverage.

Due to the major work required on the site, a full site shutdown will occur between Monday, July 1 and Tuesday, July 2, 2024. Outside of the full site shutdown, there will be intermittent disruptions until the upgrade is complete.

If all goes well and weather permitting, work will be completed by Friday, July 12, 2024.

Telstra mobile customers may start receiving text messages advising them of the upcoming upgrade.

Landline services, NBN internet services and mobile coverage from other providers will not be impacted.

Any calls to Triple Zero (000) from a Telstra mobile when the site is off air will automatically be diverted to any working mobile network for connection to emergency services.

Regional General Manager for Telstra, Jenny Gray, said: “We understand that there is never a good time for work like this to occur and we apologise for any inconvenience caused. We will be as quick as we can.”

“While coverage and capacity will be impacted during this time, we want to keep the amount of time the site is off air to an absolute minimum and give the community as much time as possible to plan for the disruption.”

The works are intended to improve mobile connectivity in the existing coverage footprint.

“We must turn the site off for a few days to perform the significant work needed to improve our mobile network in the Sale area. However, once it is all done, residents should notice an improvement in their service,” Ms Gray said.

For mobile coverage in the interim, if residents have access to a Wi-Fi signal at home or at work, Telstra encourages residents to activate Wi-Fi calling. This is a free setting on most popular mobile phones and allows your mobile to use a Wi-Fi network to make and receive mobile calls.

To find out more they can google ‘Telstra Wi-Fi calling’ or just search in settings on your phone.

In a media release, Telstra said: “We know many businesses use the Telstra network for their EFTPOS terminals. However, Telstra does not operate the EFTPOS network; it is operated by financial institutions.

“Many EFTPOS terminals can also be connected using fixed line or Wi-Fi/NBN internet connections. Retailers should contact their bank for more information and details on how to switch between these methods to ensure continuous service.”

The company said the roll out of improved connectivity in Sale means customers with Telstra mobile services and devices will be able to enjoy a better mobile experience.

“We are continuing to expand our mobile network across regional Victoria and nationally we are adding new sites to the network every week. Works such as these continue to demonstrate Telstra’s ongoing commitment to regional Australia,” Ms Gray said.

The works are intended to improve mobile connectivity in the existing coverage footprint and will not provide additional coverage.

Telstra also announced that they will be providing around 12,000 of its most disadvantaged, elderly or remote customers across the country with a new handset, to ensure that they’re able to stay connected after the 3G closure on August 31, 2024.

If your mobile phone is on the Telstra network, reach out to your provider for more information.