Accessibility options for V/Line

V/LINE has implemented an initiative for passengers with mobility aids to book an accessible space on long-distance reserved train services.

The scheme began on May 30, allowing passengers to book an accessible space through the V/Line website, their local staffed V/Line station, premium Metro Station, ticket agent, or by calling 1800 800 007.

The new initiative will roll out across all long-distance reserved trains on the V/Line network, including Bairnsdale, Warrnambool, Swan Hill, Shepparton, and Albury services.

Priority seats near accessible spaces will be available to passengers, who would like to be seated after parking their mobility aid, which will also be available to mobility aids..

Passengers with mobility aids will continue to be able to travel on an unreversed ticket where there is space available. If there’s no space available, alternate transport will be organised.

Pre-booking an accessible space ahead of time provides passengers with greater certainty for their journey and allows V/Line staff to be better prepared to provide assistance if required.