We are concerned to learn of the discomforting and distressing experience of one of our customers who travelled with us on Monday, December 21.
We always try to ensure we run services as scheduled, however at times they have to be reduced due to factors such vandalism or graffiti, which means a carriage has to be taken out of service to be repaired or cleaned.
The same carriages are not dedicated to operate the same services all the time. Carriages are used across the network as required.
We are currently using every available carriage to operate our services and we closely monitor patronage to ensure we’re working to meet demand on the busiest trains.
We recognise that there is a need to focus on deploying more carriages to the Gippsland line and we are trying our best to balance our fleet across the entire state.
Customer numbers have increased by around 40,000 trips on the Gippsland line in 2014-15 compared with 2013-14.
This has meant some trains are stopping at stations longer than scheduled to allow customers time to get on and off safely.
V/Line has welcomed the state government’s commitment to provide us with 64 new VLocity carriages which are being manufactured and rolled out across the network.
We believe these additional carriages will enhance the comfort of our services to the standards that both V/Line and our customers deserve.
Feedback regarding the temperature on the 13:20 Bairnsdale service was referred to our maintenance team for investigation.
I can confirm that the train was examined the next day and necessary repairs were made to the air conditioning system in the interests of customer health and comfort.
We are working with PTV within the state government on ways to enhance the air conditioning system on the rolling stock that services both Bairnsdale and Traralgon.