Ombudsman for Defence aircraft activities

DEFENCE aircraft noise management activities will be independently reviewed by the Aircraft Noise Ombudsman.

The review will take place under a Memorandum of Understanding signed by the office of the Ombudsman, the Department of Defence and Airservices Australia last Monday.

Aircraft Noise Ombudsman Mr Ron Brent already oversees the handling and reporting of civil aircraft noise complaints, and under the new agreement will now also review the handing of all complaints or enquiries made to Defence concerning military aircraft noise.

The Ombudsman will monitor and report on the effectiveness of community consultation processes relating to civil and Defence aircraft noise, and on the effectiveness of information to the community.

The Ombudsman can make recommendations to the Board of Airservices or the Chief of the Air Force for improvements to the handling of aircraft noise issues.

In improving civil and Defence aircraft noise inquiry outcomes, lessons learnt from one agency could potentially be transferable to the other.

The Memorandum of Understanding is in line with the evolving partnership between Defence and Airservice.

Should the public not be able to resolve aircraft noise concerns with either Defence or Airservices, then the Aircraft Noise Ombudsman becomes their single point of contact for a resolution.

A new charter has been endorsed to reflect the expanded role of the Aircraft Noise Ombudsman and is available at, and